I just purchased a new router. Will the city come out and set it up for me?

No. Access is responsible for supplying the internet service to the home, and does not work on personal equipment supplied by the customer including routers, computers, switches, printers, phones, etc. If you are diagnosing an issue, you can always call to see if there is something wrong with the service to your home. However if you're having issues with personal devices, we recommend calling an IT support professional.

Show All Answers

1. Why is Fiber better? What's the big deal?
2. What about modems?
3. I have the City Managed WiFi router, how can I log into the router and change settings?
4. Why are speed tests over WiFi less reliable?
5. At times, the speed I am getting seems slow, how can I test the connection speed?
6. I have a large home and my WiFi is weak in some areas, how can I improve that situation?
7. Do you limit or filter the websites I may visit?
8. Do you cap or limit my data usage?
9. I just purchased a new router. Will the city come out and set it up for me?
10. Won’t 5G make Fiber Optic Internet obsolete?
11. There is a storm/power outage, and my internet is flickering in and out. What should I do?